Refund Policy

What this page covers

We do not process deposits or withdrawals - everything described below happens on the operator’s platform.

Your balance is your own money, minus any bonus funds that are still locked.

Only your own money can be returned; bonus credit cannot.

Stakes are returned automatically when a market is settled as void, such as a cancelled match.

Do not repeat a deposit that has not appeared; send the transaction code to support first.

Withdrawal timing depends on verification and the operator’s checks.

Payment complaints go to the operator at [email protected], with your account ID and transaction code.